Being an IT professional, you know that information is important. Here are five bits of information I wish I'd known before signing on the dotted line as a sysadmin.
  • seahorse@lemmy.ml
    1·
    3 years ago

    I didn’t know sysadmins were responsible for customer service tasks like replacing keyboards.

    • ajz@lemmy.mlOP
      1·
      3 years ago

      I guess it depends how large the company or organization is, and how staffed their ICT support is ;) I like the anecdote btw.

      I once had an experienced developer bring me her keyboard complaining that it didn’t work and that she required a new one. I noticed the wholesome aroma of chicken soup emanating from the keyboard when she handed it to me. Before I spun around in my cubicle to give her a new keyboard, I asked, “Was it homemade chicken soup?” She paused for a beat and then responded, “Yes, it was.” I gave her a new keyboard and said, “Totally forgivable then.” She walked away smiling.