Twsbi - a Korean pen manufacturer - had some bad plastic in one of their production runs, the body of the pen would crack in its threads at the tail of the pen
They handled it properly, I sent them an email with a photo of the damage, they asked for my postal address and sent me a replacement body. The reassembled pen has been working happily now several years later
I now have five twsbi pens (four piston fillers, one vacuum filler - the vac mini doesn’t leak on planes)
I have never tested the warranties on Zippo lighters or Maglite lights
You meant Twsbi, its a Taiwanese manufacturer. Yes, their customer service is top notch! I also have a cracked cap from my Twsbi mini, and they sent me a replacement even without a picture (infact they sent it twice, because I didnt specified my pen color, so they sent it again).
Twsbi - a Korean pen manufacturer - had some bad plastic in one of their production runs, the body of the pen would crack in its threads at the tail of the pen
They handled it properly, I sent them an email with a photo of the damage, they asked for my postal address and sent me a replacement body. The reassembled pen has been working happily now several years later
I now have five twsbi pens (four piston fillers, one vacuum filler - the vac mini doesn’t leak on planes)
I have never tested the warranties on Zippo lighters or Maglite lights
*Edited spelling of twsbi
You meant Twsbi, its a Taiwanese manufacturer. Yes, their customer service is top notch! I also have a cracked cap from my Twsbi mini, and they sent me a replacement even without a picture (infact they sent it twice, because I didnt specified my pen color, so they sent it again).
That’s the one :)