• DreamButt@lemmy.world
    link
    fedilink
    English
    arrow-up
    74
    ·
    5 months ago

    We never believe you. We use to, but thirty of your coworkers lied to us about trying the troubleshooting problems so we don’t believe anyone anymore

    • Muun@lemmy.world
      link
      fedilink
      English
      arrow-up
      14
      ·
      5 months ago

      Not in IT, but in software dev and I have some of the same issues dealing with support calls. I usually start off with “I’m sure you’ve tried some of this, so sorry in advance but can you… <insert super basic troubleshooting shit here>”. Seems to always get them to humor me and try doing things like restarting the computer and/or software.

      • GeekFTW@lemmy.zip
        link
        fedilink
        English
        arrow-up
        10
        ·
        5 months ago

        Did call centre work for years and per policy we had to try and get screen sharing set up (had to keep a specific fruity tech company happy since they spent so much money buying a company that made screen sharing software). I’d always do the same thing each and every call.

        -Ask if they rebooted. Listen to them lie to me that they did right before calling me.
        -Set up screen sharing.
        -Query the system and see it currently has a 184 day uptime.
        -Force a reboot while questioning my lifes goals.

    • sugar_in_your_tea@sh.itjust.works
      link
      fedilink
      arrow-up
      9
      ·
      edit-2
      5 months ago

      Yup.

      And don’t feel offended if they ask if you’ve plugged it in, that’s a really common problem even with people who claim to have rebooted their computer. For some reason, people like to make arriving at a solution harder, maybe they just want some companionship, idk.