I distinctly remember my last time in a Circuit City. I don’t recall the date, but I’m going to say it was circa 2006. I had purchased a Nintendo Wii at one of CC’s competitors but the competitor did not have any suitable Game Cube controllers. So I went over to Circuit City to see what they had since they were essentially in the same shopping complex. In a surprising turn of events, they actually did have Game Cube controllers in stock, they had the style/brand I was hoping for, and the price was actually reasonable.
They had dozens of employees out in the various sections of the store, at least one per department. There were a plethora of customers. However, they had literally 1 cash register open. The line was backed up into the aisles. I am pretty sure I waited 45 minutes just to check out with this one single item, and that’s only because the customer service manager came over after about 40 minutes and offered to check out anybody with only 1 or 2 items.
Might be a complete surprise to the former corporate overlords, but for some odd reason I decided never to go back after that.
Circuit City had a rough transition out of the 90s. For a while they were pretty highly-regarded because they had salesmen who actually knew their shit. They had specialization of skills within the store, so the sales experience was excellent.
But with the rise of internet sales, mega-store’s like Frys, and Best Buy going to the Walmart model, they couldn’t keep up that level of service while being price competitive. Some stores really tried to keep the service excellent, but they did it by cutting back on things like maintenance and checkout staff, so you had some stores that were filthy and took forever to check out, but had full staffing in the sales departments.
But in the end their salespeople weren’t enough to keep them alive. Especially when you could learn what you needed from them, then go to the next strip mall down the road and buy the products at Best Buy for 20% less.
My last time there I was trying to buy a GPS for someone. I walked up to the counter and saw the GPS I wanted. I couldn’t get either of the people behind that counter to sell it too me. They were pushing something else and simply wouldn’t sell it to me. I went to best buy and purchased it. A few years later they were done.
I distinctly remember my last time in a Circuit City. I don’t recall the date, but I’m going to say it was circa 2006. I had purchased a Nintendo Wii at one of CC’s competitors but the competitor did not have any suitable Game Cube controllers. So I went over to Circuit City to see what they had since they were essentially in the same shopping complex. In a surprising turn of events, they actually did have Game Cube controllers in stock, they had the style/brand I was hoping for, and the price was actually reasonable.
They had dozens of employees out in the various sections of the store, at least one per department. There were a plethora of customers. However, they had literally 1 cash register open. The line was backed up into the aisles. I am pretty sure I waited 45 minutes just to check out with this one single item, and that’s only because the customer service manager came over after about 40 minutes and offered to check out anybody with only 1 or 2 items.
Might be a complete surprise to the former corporate overlords, but for some odd reason I decided never to go back after that.
Circuit City had a rough transition out of the 90s. For a while they were pretty highly-regarded because they had salesmen who actually knew their shit. They had specialization of skills within the store, so the sales experience was excellent.
But with the rise of internet sales, mega-store’s like Frys, and Best Buy going to the Walmart model, they couldn’t keep up that level of service while being price competitive. Some stores really tried to keep the service excellent, but they did it by cutting back on things like maintenance and checkout staff, so you had some stores that were filthy and took forever to check out, but had full staffing in the sales departments.
But in the end their salespeople weren’t enough to keep them alive. Especially when you could learn what you needed from them, then go to the next strip mall down the road and buy the products at Best Buy for 20% less.
My last time there I was trying to buy a GPS for someone. I walked up to the counter and saw the GPS I wanted. I couldn’t get either of the people behind that counter to sell it too me. They were pushing something else and simply wouldn’t sell it to me. I went to best buy and purchased it. A few years later they were done.