• henfredemars@infosec.pub
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    3 months ago

    I had an ISP try to bill me for an unreturned modem five years ago.

    I kept the receipt because I expected them to be so incompetent. Good luck.

        • gamermanh@lemmy.dbzer0.com
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          3 months ago

          I told my ISP explicitly not to provide one as I owned my own

          I was out of town when they set it up, guess what was installed

          It took a year of calls for the rental to be taken off my bill and they never took the hardware back. I have lots of everything they said (recorded calls and told them I was too since 2 party state)

          I love having 1 fucking Option!

          • SolarMonkey@slrpnk.net
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            3 months ago

            I had something similar, except there was no hardware. They just tried to charge me for using my own router. It was a nightmare to get that removed from my bill, even with the agents going “yeah I see we didn’t leave anything, and your installer verified with our router and took that, but I also see it was shipped to you directly, so there’s nothing I can do”

            Like cool, but nothing was actually shipped to me and even if it was that’s not my problem, it’s yours.

        • kn33@lemmy.world
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          3 months ago

          With my ISP, it’s not an extra charge but included in the rest of the cost so it doesn’t cost me anything extra to use theirs and if/when it fails, I just have to ask for a replacement.

        • SpaceNoodle@lemmy.world
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          3 months ago

          Sometimes. I use my own setup whenever possible. But that means I still have the equipment they delivered even though I never asked for it.

    • ImplyingImplications@lemmy.ca
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      3 months ago

      I had an ISP do the same when I moved out of an apartment in 2016. I still get calls from a collection agency. The number is blocked but if I check my “blocked calls” log it’s been nearly every weekday for 8 years.

    • cm0002@lemmy.world
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      3 months ago

      Was it Crapcast? I bet it was Crapcast, it sounds like a Crapcast thing to do lol

    • shadshack@sh.itjust.works
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      3 months ago

      Hah! I just recently got to switch off Comcast to a newer local fiber company. Comcast emailed and texted me for weeks telling me to return their equipment that I never had, but even their website showed I had nothing to return so I ignored it. Eventually the emails changed to “you’ve been charged”, so I called to complain. They assured me that I wasn’t actually charged, and then realized they owed me a prorated refund since I cancelled in the middle of a billing cycle. They absolutely weren’t going to give that back unless I called.

      • henfredemars@infosec.pub
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        3 months ago

        They can’t decide whether they’re evil or they just hire the most inept and cheapest people possible.

    • Dvixen@lemmy.world
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      3 months ago

      Our previous ISP kept after us for a few years to return their modem/router. Only problem was we were a BYO account - we never had a need for their device, nor was it ever on our account or any invoices. A few years later, and every few months afterward (typically after I’ve had to contact them to solve the hell that was constant dropouts - reconnecting 2-4 times a minute) the missing BUDii would pop up again and they’d demand we return or pay for it.

      Each time I got snarkier and snarkier, treading the line of being polite and sounding like I wanted to chew their face off. Then I got Betty (fake name) who asked for a moment while she read the correspondence on our account. She commiserated with the troubles we’d been having, clarified notes on our account and then solved what a dozen others couldn’t figure out, and we never heard about the BUDii ever again.