- cross-posted to:
- entertainment@beehaw.org
- cross-posted to:
- entertainment@beehaw.org
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She initially thought the email was fake, but after realising it was from Ticketmaster she said she does not intend to buy tickets from the company in the future, despite being a loyal customer.
Loyal customer pretty much means the same as regular concert goer.
I go to quite a few concerts and all of my tickets are bought from Ticketmaster in some form. I wouldn’t call myself loyal to them as I’m forced to choose between Ticketmaster or no concert.
I have a season MLS ticket to my local team directly through the team, and everything is controlled and processed through Ticketmaster anyways. Have to log in to ticket Master through a special portal to access anything
Exactly. Is it really loyalty when you only have one option?
It sounds better than monopoly. Image is everything.
100% right and I don’t doubt the woman from the article feels the same but if you want to add weight to informing a company they fucking suck you use terms like loyal or committed or something similar that adds the red flag to corporate that their actions are affecting their customer retention bottom line.
Edit: I feel I need to add, “in most cases.” Kinda hard for this to affect companies who are aloud to have monopolies over an industry because it throws customer retention concerns out the window. But I stand by my comment because I still think the verbiage used in the email is just the standard way of addressing corporate ran entities.
How can be legal? Bot detection should apply almost immediately, not after six months.
It smells like “we sold too many tickets, we need a plausible excuse to refund people”
And there’s a simple trick to stop bots: make tickets non transferable. But that would hurt their secondary sales on that other reselling site operated by themselves, and shows wouldn’t be sold out immediately due to FOMO (if tickets can be resold even at a higher price, people would buy them even if they’re not 100% sure they can attend the show)
make tickets non transferable
This sounds sensible, but in practice ID checking however many tens of thousands of people on their way into a venue would take forever. (Not to mention now having to deal with the portion of genuine customers who’ve forgotten to bring Id etc)
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Without ID on the ticket you don’t know it’s been resold. All a venue sees is someone presenting a valid QR code (or whatever)
Could they just allow the account holder to void the old ticket code and issue a new one? Then you’d have to trust resellers to not yoink your ticket after they walk away with your money.
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Oh I see, you mean ban legit reselling?.. could do. no chance of stopping unofficial reselling though (gumtree whatever). It’s a terms of service thing not a legal thing. So gumtree, eBay etc are not obliged to take down such things. And of course they would never stop touts doing it in person on approaches to a venue…
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How could it actually work though? Without checking ID at the gate you have no idea if the ticketholder is the original or has bought from a scalper?
It should say “bots not approved and distributed by Ticketmaster to scalpers”.
They should be grateful for Ticketmaster sparing them that torture.
Wow, strong take. Don’t get me wrong, I don’t like Oasis, but I’m sure other people listen to them on purpose.
I don’t actually mind their music, I just like shitting on Oasis because the Gallaghers are assholes.
I refuse to look up if the Gallaghers are the last names of the singers. Instead, I like to imagine you’re blaming a completely different set of famous Gallagher brothers
To be honest, “assholes” fits in either case.
Hi, it’s me, here to ruin the fun as usual.
Noel and Liam Gallagher are the Gallaghers in question, and their band has been successfully sued for plagiarism on three different occasions.
I’m with Squid on this one.
How dare you educate me!? Now this stupid rainbow-shooting star won’t leave me alone!
It’s definitely just me, but I think every event like this is just for consumers that don’t know any better.
It’s sad watching fully-grown adults get googly-eyed over things like this, but here we are.
What a dreary existence your life must be.
Mom’s basement has all of life’s accoutrements already.
It’s definitely just me, but I think every event like this is just for consumers that don’t know any better.
You’re against performing arts/live shows and think people who enjoy them are suckers? That truly is a wild take.
