Two years on a Pixel Pass was supposed to get you a new phone.

Google kills two-year “Pixel Pass” subscription after just 22 months::Two years on a Pixel Pass was supposed to get you a new phone.

  • @narc0tic_bird@lemm.eeEnglish
    50•1 year ago

    This probably isn’t a big deal, but this is (and the fact that Google is an ad company) is the reason why I wouldn’t rely on any Google service or product that I couldn’t easily replace in a matter of minutes.

    • appelEnglish
      22•1 year ago

      It’s this kind of knee jerk on Google’s part that might save them a few bucks in the short term (presumably incentiviced with bonuses for the managers) but causes long time reputational damage over time.

      I don’t understand how seemingly no one up the chain considers this before pulling the plug so quickly.

      Don’t fuck with user trust. When you lose it it’s pretty hard to get back.

    • Objects in SpaceEnglish
      2•1 year ago

      I was all in for years and each product I’ve been burned, this is the last straw for me. As each thing I own fails or needs replacing, it won’t be Google.

      I am done, I looked past a lot of faults because of the overall capabilities of the ecosystem they created and they’ve slowly dismantled it and changed and tweaked everything to be annoying to use.

      It’s like they intentionally pick the best features, remove them and try to gaslight me into thinking it’s better now.

      I’m just done with them.

        • Objects in SpaceEnglish
          2•1 year ago

          Your question really made me laugh because I was indeed rambling but the overall point was - I bought Google products, they’ve dismantled and changed things to make it less useful than it was or they have cancelled the product/program entirely. So I’m not buying their products anymore. It’s my opinion but it’s my money and I’m going to choose to spend it elsewhere.

          Hope that clears it up.

            • Objects in SpaceEnglish
              1•1 year ago

              Pixel pass is the most recent service they’ve cancelled on me, my movies I bought on Google TV after being moved to YouTube but that service is gone too.

              Their assistant devices have slowly gone crazy and barely understand anything and half the features for them have been removed for one reason or another.

              Also the transition from the Nest app for my cameras which was amazing to the shitty Google home app which had half the features and didn’t work with all my cameras so I had half on nest and half on Google home.

              Also their WiFi app is now also in Google home and it has less features than the original stand alone. So it’s not all free services, it’s things I’ve paid for and been burned over and over again.

              I had a lot of their stuff over the years and it’s always great at first until… it’s not.

              • @SnowdenHeroOfOurTime@unilem.orgEnglish
                2•1 year ago

                Okay, this explanation does make sense. I’ve only ever really given money directly to Google by buying their phones, and recently a Google TV device. I have a Nest thermostat which I bought before they owned it, and while they haven’t actually messed anything up with it per se, it’s been really annoying how many times they’ve nagged me about migrating my Nest account to a Google account. Also they did cancel a bunch of features on Fitbit after they bought it. Granted I didn’t really use any of those features but I could see how that would be frustrating.

                The voice assistant is pretty bad. tbf though, I think Siri is as well. Apple doesn’t buy companies quite so often but I’m pretty sure they’ve changed their offerings over the years. A while back I went looking for a way to play my iTunes purchases on Linux and… that was not possible. The Apple DRM is a huge pain in the ass.