Microsoft’s AI CEO, Mustafa Suleyman, has shared his opinion after recent pushback from users online that are becoming frustrated with Copilot and AI on Windows. In a post on X, Suleyman says he’s mind blown by the fact that people are unimpressed with the ability to talk fluently with an AI computer.
His post comes after Windows president Pavan Davuluri was recently met with major backlash from users online for posting about Windows evolving into an agentic OS. His post was so negatively received that he was forced to turn off replies, though Davuluri did later respond to reassure customers that the company was aware of the feedback.
Dear Microsoft CEO and C-suite people.
Push back on your investors now before it’s too late. AI features are ruining your product and its image.
A lot of companies are tied in up this AI bubble and Microsoft is not too big to fail in this regard. Your customer-base has gotten by just fine without AI and invasive screen-capture technology used to support it, for decades at this point. Most people see your product as an operating system: a product designed to support other products. They do not want more capabilities from it, and have come to rely on good support for hardware compatibility, stability updates, performance updates, and most importantly, security updates. It is the darling of OEM PC installs, and government and commercial enterprise continue to renew their site licenses because of it. These are the core features that will continue to bring value and keep people on your platform, not AI.
If you firmly believe that agentic AI is the future, make it an optional installable product or a completely distinct operating system altogether. This is strategic since it has radically different marketing needs than Windows or Windows Professional, and supports a distinct subset of your overall install base. Foisting this feature set on your existing users is doing nothing more than artificially inflate adoption numbers, and you’re risking the entire enterprise to think your investors don’t already know this. It’s not smart, it’s not even brinksmanship or a bold technology decision. It’s reckless.