TLDR; After interviewing the president of Crunchyroll and getting absolutely nowhere with a test free account with ‘forever’ digital content it appears neither Crunchyroll nor The Verge knows how they are going to handle this. The title appears to be the most positive way to summarize the situation as possible.
Summary:
The author doesn’t know what Crunchyroll is going to offer to make this up to customers, had issues with trying to get an answer for their own account’s content and Crunchyroll’s response has been fairly ambiguous but it seems they want to handle it on a case-by-case basis. Things like perhaps premium subscription discounts were mentioned. Allowing some sort of limited-time download was not mentioned. It is clear that there is no plan to make this content available the same way on Crunchyroll going forward.
The author used a free account that has two ‘forever’ digital content and they received canned responses from customer service seemingly after this interview with Crunchyroll’s president. When asking Crunchyroll about that afterwards, the author was given a special link for all customers to use. So far there has been no further customer service response.
There is no definitive answer as to the solution and it is unlikely to be ‘good’ based on the comments from Crunchyroll so far.
TLDR; After interviewing the president of Crunchyroll and getting absolutely nowhere with a test free account with ‘forever’ digital content it appears neither Crunchyroll nor The Verge knows how they are going to handle this. The title appears to be the most positive way to summarize the situation as possible.
Summary:
The author doesn’t know what Crunchyroll is going to offer to make this up to customers, had issues with trying to get an answer for their own account’s content and Crunchyroll’s response has been fairly ambiguous but it seems they want to handle it on a case-by-case basis. Things like perhaps premium subscription discounts were mentioned. Allowing some sort of limited-time download was not mentioned. It is clear that there is no plan to make this content available the same way on Crunchyroll going forward.
The author used a free account that has two ‘forever’ digital content and they received canned responses from customer service seemingly after this interview with Crunchyroll’s president. When asking Crunchyroll about that afterwards, the author was given a special link for all customers to use. So far there has been no further customer service response.
There is no definitive answer as to the solution and it is unlikely to be ‘good’ based on the comments from Crunchyroll so far.