A refund should be the only option.

  • conciselyverbose@sh.itjust.works
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    10 months ago

    A lot of the customers have physical copies. The continuous access to a digital copy was also part of the same purchase.

    Another physical copy isn’t a reasonable substitute.

    • Diotima@kbin.social
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      10 months ago

      I get that, I do. But having to issue physical copies is probably the most inconvenient and expensive option for the corps causing issues.