They have good, basic design. They last forever and are easy to repair. They have everything you need, no extras, but nothing lacking.
They’re like the Platonic Ideal of laptops; you open it up and you don’t say “wow”, you say “Well, this sure is a laptop” – but that’s not an insult; that’s what makes them the perfect all purpose general laptop.
Curious to hear everyone’s thoughts and opinions :)
Dell had years where I RMAd 25% of devices within a week of deployment. At least their ousourced support stepped up.