I have heard of this phenomenon, but I still don’t understand how this happens. I can understand if someone grabs e.g. a can of pears instead of a can of peaches. But getting beer instead of washing powder? Does nobody actually read the customers shopping list?
The Packers are generally on minimum wage. When something isn’t in stock, the computer automatically offers an alternative. The packer can either follow the suggestion, or use their judgement. If they blindly follow the computer, they can’t be criticized. If they use their judgement, and a customer complains, then they are blamed. They really have no reason to stick their neck out, even if the computer is being idiotic.
I have heard of this phenomenon, but I still don’t understand how this happens. I can understand if someone grabs e.g. a can of pears instead of a can of peaches. But getting beer instead of washing powder? Does nobody actually read the customers shopping list?
The Packers are generally on minimum wage. When something isn’t in stock, the computer automatically offers an alternative. The packer can either follow the suggestion, or use their judgement. If they blindly follow the computer, they can’t be criticized. If they use their judgement, and a customer complains, then they are blamed. They really have no reason to stick their neck out, even if the computer is being idiotic.
They don’t get paid enough to care.