Any time saved by ordering online and picking up the order has vanished chasing customer support people to fix something that would have taken a few seconds through their website.
It’s probably a feature, not a bug.
See: Dark Pattern (to be specific, Roach Motel)
If you have a Walmart card, there’s a similar annoyance with the Capital One app on my phone. The screen to pay your bill scrolls up and down just fine, so you can scroll down to pay. The screen to redeem your collected points for cash back? Yeah, no. The screen doesn’t scroll, so I can’t get far enough down to swipe the submit widget.
I had a similar issue redeeming points on a different credit card. Always a problem.
Seems like too much of a coincidence for these companies.
I’d like to take this opportunity to make an honorable mention of Planet Fitness, LegalShield, and BeenVerified for all having functional purchase and subscription systems yet forcing me to cancel my subscription either through writing or by phone. I will never use any of these again.
Walmart is already on my boycott list, alongside Kroger.
Roblox (the kid’s game), asked me to send a DRIVER’S LICENSE to close my account.
I made it very clear that if I didn’t need to provide one to sign up, I sure as hell wasn’t going to give it to them now.
Tell me you know nothing about front or backend webdev…
Tell me you know nothing about anti-consumer business practices…
Does it bother anyone else that the top of that radio tower would have never fit in the first place?
I’m not saying WalMart wouldn’t do this on purpose (because I have never interacted with them), I can tell you as a software developer that’s it’s entirely possible for a single functionality of an app to malfunction while everything else works.
Never attribute to malice that which is adequately explained by stupidity.
Been using WM pickup service since the start of the pandemic. I’ve a browser that flushes cookies, so I have to sign in every time I order. They demand 2FA, but I discovered if I had $20 or $30 of groceries in my cart before I signed in, all of a sudden a password was enough.
Also the quality has gone down steadily the whole time I’ve used them. Dented cans, old eggs and wilted produce. It’s gotten to the point where I don’t buy anything fresh from them unless I can’t get it elsewhere.
