Hey all, I’m very new to self-hosting and have no background in anything computer-related. I’ll explain in as much detail as I can. I’m running Plex on a Synology DS220+. I’m using the Plex app, i.e. not using Docker (see note below).
The issue: I can watch Plex on my local network in 4K, but outside my local network it barely makes it to 720p. I thought it was an issue with my upload speed, but I got gigabit last week and it hasn’t fixed the issue. I have remote access enabled in Plex through a manually-specified port. The issue persists with my own account and any friends who have access to my library.
I appreciate any advice, links or questions you can offer!
NOTE: I understand the benefits of Docker and I promise to transition in the future. I spent many hours learning and troubleshooting, and it was even functional at times, but eventually I needed something that just worked.
EDIT: You all have been so helpful and supportive. Thanks for meeting me where I’m at and sharing some potential issues.
EDIT2: I found the culprit by accident. I had UPnP enabled on my router. I turned it off and my local speeds increased significantly, and my Plex library is available remotely. I don’t know how or why UPnP is related, but that’s what the solution was for me. Thanks again for all your input and support.
Have you enabled remote access? You may be using the proxy.
Remote access is enabled but whether I’m actually able to access the server or library remotely is intermittent. Plex says I may be double-natted but I was pretty sure I’m not. I’ll have to investigate again.
What IP is your router bound to? Is it a public IP?
I’m sorry, I’m not knowledgeable enough to answer this. Should my router be bound to a certain IP? I believe it has an assigned local IP, but does it also have a public one?
Then you’re double NATed. Contact your ISP to see if you can forward a port.