I also wish I could charge businesses for my time dealing with their BS. For example, I needed to go down to the bank to open a new account because they couldn’t identify me, but when I showed up, there were no bankers present. So I made an appointment, and still had to wait for a banker. Or when I had to wait on hold for half an hour just to cancel a credit card because there’s no way to do that online (and they have no branches), and they do that just to have a chance at convincing me to keep it.
If companies can charge me a fee for “maintenance” or “convenience” or whatever, surely I should be able to charge them a reasonable per-instance inconvenience fee (i.e. my hourly rate at my job, or what I’d charge for contract work).
Dude I think I’d be switching banks, if it’s that much of a hassle to get established, I don’t want to know the hassle if something actually needed to be done
I mostly did it for a signup bonus, so I was technically compensated, but I’ve had BS like that with all sorts of other businesses, like waiting on hold to talk to someone to fix a mistake they made. Maybe that’s an airline, insurance, or retailer. Waiting for 5-10 minutes is fair, waiting over an hour is not.
These orgs can charge a late fee if my payment is late by a day due to things outside my control (e.g. an error in their payment scheduler), but I can’t charge them for wasting my time due to them cheaping out on support staff.
It’s a pretty common problem IMO, but the customer has no recourse.
Custom -25% inconvenience fee.
I wish that worked…
I also wish I could charge businesses for my time dealing with their BS. For example, I needed to go down to the bank to open a new account because they couldn’t identify me, but when I showed up, there were no bankers present. So I made an appointment, and still had to wait for a banker. Or when I had to wait on hold for half an hour just to cancel a credit card because there’s no way to do that online (and they have no branches), and they do that just to have a chance at convincing me to keep it.
If companies can charge me a fee for “maintenance” or “convenience” or whatever, surely I should be able to charge them a reasonable per-instance inconvenience fee (i.e. my hourly rate at my job, or what I’d charge for contract work).
Dude I think I’d be switching banks, if it’s that much of a hassle to get established, I don’t want to know the hassle if something actually needed to be done
I mostly did it for a signup bonus, so I was technically compensated, but I’ve had BS like that with all sorts of other businesses, like waiting on hold to talk to someone to fix a mistake they made. Maybe that’s an airline, insurance, or retailer. Waiting for 5-10 minutes is fair, waiting over an hour is not.
These orgs can charge a late fee if my payment is late by a day due to things outside my control (e.g. an error in their payment scheduler), but I can’t charge them for wasting my time due to them cheaping out on support staff.
It’s a pretty common problem IMO, but the customer has no recourse.