edit: bamboo@lemmy.blahaj.zone found it after I forgot to save the link: https://answers.microsoft.com/en-us/windows/forum/all/unable-to-install-updates-unless-battery-is/99bb073a-948e-4ccf-b14f-46e192fac457
edit: bamboo@lemmy.blahaj.zone found it after I forgot to save the link: https://answers.microsoft.com/en-us/windows/forum/all/unable-to-install-updates-unless-battery-is/99bb073a-948e-4ccf-b14f-46e192fac457
Why is Microsoft’s support so completely and utterly useless, anyway? Do they purposely hire people who don’t understand how computers work for their support team? They almost always reply with a “solution” that has absolutely nothing to do with the issue at hand. Why are they so bad at their jobs?
Because they’re not Microsoft support. Microsoft Answers is a user forum and the “MVPs” there providing “support” are at best volunteers and at worst bots.
My favorite one was an issue with a device not showing up when plugged in, and their solution is to click on it and reinstall drivers
My guess is they oursourced the work to people who only understand basic English and answer the question they were able to decipher from a few keywords and the assumption that the question is about the most basic aspect of those keywords.