Most of my mac users were fine, the people i had a problem with didn’t matter what OS they used, it was the ones that complain a thing isn’t working, you ask for confirmation that the thing is plugged in, they say yes it is plugged in, then you physically move to the workstation to find that it is not plugged in. If you have a legit problem, even if you caused it we’re still cool. If you waste my time by lieing to me we are no longer cool.
Back when I did tech support I had a couple of instances where I’d ask them if they rebooted. If they said yes I’d open cmd, type systeminfo, and highlight the startup time. Some people would be straight up lying so I’d let them stare at it for a minute and then reboot without saying a word. Silent shaming.
Most of my mac users were fine, the people i had a problem with didn’t matter what OS they used, it was the ones that complain a thing isn’t working, you ask for confirmation that the thing is plugged in, they say yes it is plugged in, then you physically move to the workstation to find that it is not plugged in. If you have a legit problem, even if you caused it we’re still cool. If you waste my time by lieing to me we are no longer cool.
Back when I did tech support I had a couple of instances where I’d ask them if they rebooted. If they said yes I’d open cmd, type systeminfo, and highlight the startup time. Some people would be straight up lying so I’d let them stare at it for a minute and then reboot without saying a word. Silent shaming.