Air Canada appears to have quietly killed its costly chatbot support.

  • Ephera
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    239 months ago

    I could see this simply resulting in every chatbot having a disclaimer that it might be spitting straight bullshit and you should not use it for legal advice.
    At this point, I do consider this a positive outcome, too, because it’s not always made obvious whether you’re talking with something intelligent or just a text generator.

    But yeah, I would still prefer, if companies simply had to have intelligent support. This race to the bottom isn’t helping humanity.