Despite 96% of C-suite executives expecting AI to boost productivity, employees say it has increased their workload, hampered productivity and caused job burnout, research shows.

The new global study, in partnership with The Upwork Research Institute, interviewed 2,500 global C-suite executives, full-time employees and freelancers. Results show that the optimistic expectations about AI’s impact are not aligning with the reality faced by many employees. The study identifies a disconnect between the high expectations of managers and the actual experiences of employees using AI.

Despite 96% of C-suite executives expecting AI to boost productivity, the study reveals that, 77% of employees using AI say it has added to their workload and created challenges in achieving the expected productivity gains. Not only is AI increasing the workloads of full-time employees, it’s hampering productivity and contributing to employee burnout.

  • Dave.English
    8•4 months ago

    As an Australian I find the name Freddy quite apt then.

    There is an old saying in Aus that runs along the lines of, “even Blind Freddy could see that…”, indicating that the solution is so obvious that even a blind person could see it.

    Having your Freddy be Blind Freddy makes its useless answers completely expected. Maybe that was the devs internal name for it and it escaped to marketing haha.

    • FartsWithAnAccent
      4•4 months ago

      I actually ended up becoming blind to Freddy because of how profoundly useless it was: Permanently blocked the webpage elements that showed it from my browser lol. I think Fresh since gave up.

      Don’t get me wrong, the rest of the service is actually pretty great and I’d recommend Fresh to anyone in search of a decent ticketing system. Freddy sucks though.