Yep. It will never change As long as gamers continue to buy from shitty companies, the companies have no incentive to change in any direction but worse. Bethesda is a brilliant example of it, how every game is more simplistic and devoid, and more reliant on randomly generated content than the previous.

Ubisoft is another example, with the outright hostility, hatred and downright contempt they have towards their own customers.

and they are both still multi-billion dollar companies, cause idiots keep throwing them tons of money.

These updates from C:SL team mean nothing, cause they keep doing stupid shit despite of their sweet words. Like they did with trying to sell DLC for a broken game. Their actions and focus speak far louder than any of their honeyed words.