In the original post a person asks to learn and OP makes fun of them. It is totally ok to not be able to do everything right away, even if it is as simple as screen sharing or setting up an Outlook meeting. And if someone wants to learn it helps to show them instead of mocking. That is for the first five times they ask, after that they really need to visit a note taking seminar first.
If only they managed to actually meet each other through one