I made an online order for a restaurant a while ago, and there was a tip option with a message that said “100% of tips go toward supporting the restaurant.” First of all that’s a super vague statement, and secondly, that’s not what tips are for. Tips are for supporting the specific people who serve me, not for supporting the restaurant as a whole. Why would I want to leave a tip when I don’t even know where the money is going.
Obviously I can’t be sure without knowing exactly which restaurant it is, but it is probably a message in response to how the delivery apps were capturing customer tips and delivery fees for themselves and sharing nothing with the restaurant. There was a period of time where restaurants were getting added to delivery apps without the restaurant’s consent. They’re probably trying to make you feel like you’re supporting them by paying the tips and fees directly to them.
I made an online order for a restaurant a while ago, and there was a tip option with a message that said “100% of tips go toward supporting the restaurant.” First of all that’s a super vague statement, and secondly, that’s not what tips are for. Tips are for supporting the specific people who serve me, not for supporting the restaurant as a whole. Why would I want to leave a tip when I don’t even know where the money is going.
Obviously I can’t be sure without knowing exactly which restaurant it is, but it is probably a message in response to how the delivery apps were capturing customer tips and delivery fees for themselves and sharing nothing with the restaurant. There was a period of time where restaurants were getting added to delivery apps without the restaurant’s consent. They’re probably trying to make you feel like you’re supporting them by paying the tips and fees directly to them.
I worked at a place that did this. We only saw the tips in the jar go to our pocket, we never saw the online or digital tips.
That is horrifically illegal and you should have/should still sue