• 118 Posts
  • 930 Comments
Joined 3 years ago
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Cake day: March 2nd, 2023

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  • Providing feedback isn’t much, but it’s better than nothing. Closing an account and going to a competitor is another option, if competitors were not as bad.

    I can’t talk directly the person responsible, the employee is more likely to be able to.

    I was once an employee in a similar situation, getting feedback/complaint from a customer. As an employee you can’t do much if you alone think management is making a dumb decision. But if a (enough) customers thinks and say it, employees who agree may jump on that occasion and ensure that feedback gets noticed by management.


  • It’s sad that gouvernments require adhering to some corporation’s terms of service, and tracking, to access public service.

    Public service are a right, it shouldn’t be a choice between public service and privacy, but it’s also important to have access to healthcare. It’s fine to both complain about an app, and to use it to avoid being excluded.

    I try to use alternatives (websites, physical mail, phone) instead of apps whenever possible. When a provider announced their website would be retired and told customers to install apps, I email them to request they send monthly invoice by snail mail. They’re required by law if requested, at least here. And it’s probably more costly to them.







  • A well informed, technicality litterate, reasonable person wouldn’t.

    Many reasonable people start/keep using those products. All of this is somewhat obvious for tech hobbyist. Others may not be fully aware or the risk, or don’t consider they’re particularily at risk. The norm is to use those services and apps. There is strong peer pressure to use those service to stay connected with people and organisations.

    There’s a need for more or at least better education around being safe online, and protecting personal data. An education that’s free of big tech influence/sponsoring.